Offering free delivery throughout Aotearoa (NZ).

Refund Policy

Herbert & Nancy Limited
Last updated: 22/09/2025

At Herbert & Nancy Limited, we take pride in offering unique antique and vintage items that carry their own history and character. Please read our refund policy carefully before making a purchase.

Refund Eligibility

Due to the nature of our products—many of which are pre-owned, vintage, or antique—all sales are final and items are sold as-is.
We do not offer refunds or exchanges for change of mind or buyer’s remorse.
If your item arrives damaged or faulty, or significantly not as described, please contact us within 7 days of receiving your order to arrange a resolution.

How to Request a Refund

Contact us at info@herbertandnancy.co.nz within 7 days of delivery with your order number, photos of the item, and a detailed description of the issue.
We will review your claim and may request the item to be returned to us.

Returns

If a return is approved, items must be returned in the same condition as received.
Return shipping costs are the responsibility of the buyer unless the item is faulty or sent in error.
Please package items securely to avoid damage during transit.

Refund Process

Once the returned item is received and inspected, we will notify you of the refund approval.
Approved refunds will be issued using the original payment method within 7 business days.
Shipping costs are non-refundable unless the item was faulty or sent incorrectly.

Faulty or Incorrect Items

We aim to ensure all products are accurately described and carefully packed.
If you receive a faulty or incorrect item, please contact us immediately. We will arrange a replacement or full refund, including return shipping.

For any questions about our refund policy or to report an issue, please reach out:\

Herbert & Nancy Limited
216 Yarrow Street, Richmond, New Zealand
info@herbertandnancy.co.nz
027 812 7799