Offering free delivery throughout Aotearoa (NZ).

Shipping Policy

Herbert & Nancy Limited
Last updated: 22/09/2025

Thank you for shopping with Herbert & Nancy Limited. Please read our shipping policy carefully to understand how and when your order will be delivered.

Shipping Areas

We ship only within New Zealand.
We do not offer international shipping at this time.

Free Shipping

We offer free standard shipping on all orders within New Zealand—no minimum purchase required.

Processing Time

Orders are typically processed within 1-3 business days after payment is confirmed.
During busy periods or holidays, processing may take longer, and we will notify you of any delays.

Delivery Timeframes

Standard delivery within New Zealand usually takes 3-7 business days, depending on your location.
Please note these are estimates and delays may occur due to weather, courier issues, or unforeseen circumstances.

Packaging & Handling

We take great care in packaging our antique and vintage items to protect them during transit.
Fragile items are securely wrapped to minimize risk of damage.

Tracking Your Order

Where available, tracking information will be emailed to you once your order has shipped.
If you have any questions about your shipment, please contact us.

Shipping Issues

We are not responsible for delays or loss caused by courier services.
If your package arrives damaged, please notify us immediately with photos so we can assist.

Click & Collect / In-Store Pickup

You can choose to collect your order from our store at 216 Yarrow Street, Richmond during business hours.
Please bring your order confirmation and valid ID when picking up.

For shipping questions or concerns, contact us at:

Herbert & Nancy Limited
216 Yarrow Street, Richmond, New Zealand
info@herbertandnancy.co.nz
027 812 7799